How to Check Your Nairobi Water Bill Electronically: A Step-by-Step Guide

Managing your Nairobi City Water and Sewerage Company (NCWSC) bill has become more convenient with several electronic methods available for customers. Here are the primary ways to check your water bill electronically:

 

1. Using the USSD Code:

 

NCWSC has introduced a USSD service that allows customers to access various services without the need for internet connectivity.

 

To Query Your Bill:

 

1. Dial *260# on your mobile phone.

 

 

2. Select option 2 for “Billing.”

 

 

3. Choose option 1 to “Query Bill.”

 

 

4. Enter your account number.

 

 

5. Your current bill balance will be displayed.

 

 

 

 

This service is available to all NCWSC customers and provides real-time billing information.

 

2. Online Customer Portal:

 

For customers with internet access, NCWSC offers an online portal to manage your account.

 

To Check Your Bill Online:

 

1. Visit the NCWSC online services portal at https://portal.nairobiwater.co.ke/.

 

 

2. Log in with your email and password. If you don’t have an account, you can register on the same site.

 

 

3. Once logged in, navigate to the billing section to view your current bill and account history.

 

 

 

 

This platform also allows you to lodge complaints, apply for services, and track your application status.

 

3. E-Bill Registration:

 

NCWSC encourages customers to register for electronic bills (e-bills) to receive billing information via SMS or email.

 

To Register for E-Bills:

 

1. Dial *260# on your mobile phone.

 

 

2. Select option 1 for “Registration.”

 

 

3. Choose option 1 to “Register e-Bills.”

 

 

4. Enter your account number and follow the prompts to complete the registration.

 

 

 

 

By subscribing to e-bills, you ensure timely receipt of your billing information directly to your phone or email.

 

For any inquiries or assistance, NCWSC provides a toll-free customer service line at 0800724366. You can also reach out via email at customercare@nairobiwater.co.ke.

 

By utilizing these electronic methods, you can efficiently manage your water bills and stay updated on your account status without the need to visit physical offices.

 

For a visual guide on how to query and pay

your water bill using the USSD code, you can watch the following video: